HomeCrewHomeCrew Support
Help for the HomeCrew family chore and rewards app. This page is always available without signing in.
📧 Email support@homecrew.family. Please include the HomeCrew version, your device model and a short description of the problem. For your family's safety, do not send children's photos, PINs, family access codes, device tokens or private chore notes.
Common questions
How do I connect another device or browser?
In the parent area, open Settings and turn on Browser access. On the second device choose “Connect to our family”, then enter the displayed eight-character family code and the separate Browser access PIN.
Where do I find our family code?
The family code is shown in the parent area under Settings → Browser access, once a parent has enabled it. Codes are never displayed on public pages.
I forgot a parent or child PIN.
Account PINs remain on each device. If another adult account exists, that adult can continue using their own PIN. If every parent PIN is lost, local data may need to be erased and the family set up again.
How do I correct points?
A parent can open Settings and use Manual adjustment. The reason and balance change remain visible in the child's activity history.
How do device-time and money rewards work?
HomeCrew records approved rewards. A parent still adjusts the child's device allowance or provides money manually. HomeCrew does not transfer funds or integrate with Apple Screen Time.
Does everything stay in sync?
When a parent enables Browser access, family data is saved by the HomeCrew service and connected devices check for updates regularly, so chores, approvals, points and rewards stay synchronized across iPhone, iPad and browser.
How do I delete our family data?
“Erase everything” removes HomeCrew data from the current device. If Browser access is enabled, choose “Turn off everywhere” first to delete the synchronized family space as well. For help with a deletion request, email the support address above.
Helpful links
Privacy Policy · App download & App Store listing · Terms of Use